Seematra values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.
1. Information We Collect
We may collect the following information when you use Seematra:
- Full name
- Contact details (phone number, email)
- Government-issued ID (Aadhaar, Passport, Driving Licence, etc.)
- Travel details (dates, preferences, itinerary selections)
- Payment and transaction details
- Emergency contact information
2. How We Use Your Information
Your information is used for:
- Booking and confirming travel services
- Coordinating hotels, transport, and activities
- Identity verification for safety purposes
- Providing customer support during travel
- Sending booking updates and confirmations
- Emergency assistance coordination
3. Information Sharing
We only share necessary information with:
- Hotels and accommodation partners
- Transport providers
- Licensed tour guides
- Local activity operators
- Emergency or legal authorities (if required by law)
We do not sell, rent, or trade your personal data to third parties.
4. Document Security
- Identification documents are used strictly for verification purposes.
- We take reasonable technical and organizational measures to protect your data.
- However, no digital system is 100% secure, and users share data at their own risk.
5. Data Retention
We retain user data only as long as necessary for:
- Booking completion
- Legal compliance
- Dispute resolution
- Safety records
After this, data is securely deleted or anonymized.
6. User Rights
Users may request:
- Access to their personal data
- Correction of incorrect information
- Deletion of data (subject to legal requirements)
7. Cookies & Tracking
If applicable, Seematra may use cookies to:
- Improve website performance
- Understand user behavior
- Enhance booking experience
Users can disable cookies in browser settings.
8. Changes to Privacy Policy
Seematra may update this policy from time to time. Continued use of our services means acceptance of the updated policy.
9. Contact
For privacy-related concerns, users may contact Seematra through official support channels.